Lowongan IT Helpdesk-PT Informasi Teknologi Indonesia

IT Helpdesk-PT Informasi Teknologi Indonesia

Jakarta Raya - Jakarta | Ditayangkan: 17-November-2017 | Tutup pada 17-December-2017

Jatis is a leading e-solution provider, from both business and technical perspectives. We provide Enterprise Application Integration as well as Professional Services complemented by our consulting delivery and third party partner product to rapidly deploy technology services to our customer.

Established in Indonesia in the fourth quarter of 2002, Jatis founder and key management team have many years of experience in the Financial Services Industry, Retail and Distribution and Telecommunication Industries and having worked with various clients in their earlier days as consultants in some large consulting firms. In Indonesia and the region, Jatis Solutions has earned the trusts from both domestic and international clients of world-caliber reputation and historic stature.
 
 

  • Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • At least 2 year(s) of working experience as a IT Helpdesk Support or Desktop Engineer Support
  • Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Network/System/Database Admin or equivalent.
  • Have an experience & good knowledge of O365, Office 2016, Case-case laptop Lenovo, Mcafee, ePo, SCCM, active directory and desktop application
  • First Poing of contact ( by email or by telephone )
  • Actively using SQL / PL
  • Convert (an added value)
 
Job Desc:
  • Received Incident and performing classificartion, prioritization, correlation with other reported incidents and matching againts known errors
  • Record all required incident details on the incident management system
  • To act as a 1st level support RSD ( Resolved by Service Desk ) and consultatio by phone and other communication mean by remote tools
  • If the incident requires esclation to level 2 supports ( Desktop Engineer Support ), the Helpdesk staffs create a work order on System and assign it to the appropriate level 2 engineers
  • Forward the service request to the proper IT engineer accordance with the service request procedures
  • To be responsive in solving issues reproted by user and to educate user within exisitng IT environments
  • Tracking the incident until closed and keep the user up to date with their incident status
  • Functional escalation in case the incident resolution times exceeds the agreed service levels
  • Enchanced the ability of the communication with the user including notify user about Major System / Network outgates from Template Notification that has been filled by IT Operations or Application team

Our Business Vision:
 
Number One in Chosen Area
 
 
Our Business Mision:
 
1) Community Management
2) Collaborative Commerce
3) Convergence Technology
4) Social Networking
 

ALAMAT : PT Informasi Teknologi Indonesia
Graha Orange Jl. Mampang Prapatan Raya No. 3, Mampang Prapatan, Jakarta, Indonesia

Syarat & Ketentuan lowongan IT Helpdesk-PT Informasi Teknologi Indonesia

Sebelum Anda melamar lowongan IT Helpdesk-PT Informasi Teknologi Indonesia atau menekan tombol Lamar Sekarang, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola Rumahmp3.web.id) berikut:

  • Iklan lowongan kerja ini dibuat oleh PT Informasi Teknologi Indonesia , kami tidak mengubah/menambahkan/memvalidasi lowongan kerja secara langsung.
  • Iklan lowongan kerja ini disediakan gratis, kami tidak akan pernah meminta biaya baik secara langsung maupun perusahaan bersangkutan.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan IT Helpdesk-PT Informasi Teknologi Indonesia di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut


Apakah lowongan IT Helpdesk-PT Informasi Teknologi Indonesia asli (bukan palsu)?

Untuk mengecek apakah lowongan yang ditawarkan oleh PT Informasi Teknologi Indonesia adalah jujur (bukan penipuan) berikut beberapa tipsnya:
  • Pastikan bahwa PT Informasi Teknologi Indonesia merupakan salah satu perusahaan terpercaya dan kredibel. Silakan memeriksa dari hasil pencarian Google apakah perusahaan itu benar-benar asli (bukan fiktif). Periksa juga tanggapan dari pengguna atau pegawai dari PT Informasi Teknologi Indonesia .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan alamat email publik/gratisan (seperti @gmail atau @yahoo.com) atau SMS (termasuk aplikasi sejenis telegram atau whatsapp ) sebagai media komunikasi. Perusahaan akan lebih meyakinkan jika memiliki telepon kantor sendiri atau alamat email domain web perusahaan.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan sering dipakai adalah biaya seragam, biaya training (pelatihan), biaya penggantian materai, dan membayar formulir/surat perjanjian.
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu IT Helpdesk-PT Informasi Teknologi Indonesia . Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi member MLM yang tidak jelas.

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