Lowongan Senior IT Support Executive-PT Forest Indo Niaga

Senior IT Support Executive-PT Forest Indo Niaga

Jakarta Pusat (Jakarta Raya) - Sudirman | Ditayangkan: 14-March-2018 | Tutup pada 13-April-2018

FOREST is a growing innovative tech company with its mostly young team members. An organization with organic growth to about 100+ employees in Philippines, Thailand, Vietnam and Taiwan - rated by Deloitte in the Top-500 Fastest Growing companies consecutively for year 2011 and 2012.
 
We have grown from a small mobile solutions provider, to offer a diversified service offering, which covers Telecommunication Platforms, Content Delivery, Mobile Advertising, Customer System Solutions, Health Care and also services covering the ICT sector.
 
Our presence in five countries (Malaysia, Indonesia, Thailand, Philippines, Vietnam, Taiwan and USA) and growing, ensures a continued growth for us to be a global player to compete internationally.
 

JOB SCOPE:
  • Provide second and third level response to customers and partners
  • Handle Incoming technical support requests
  • 1st-tier Support to handle incoming request from customers
  • Ensure trouble tickets are closed within the specified SLA
  • Analyse and understand history of issues before providing a solution.
  • Troubleshooting IT related issues
  • IT infrastructure/peripherals/server setup, troubleshooting and maintenance 
  • Perform routine IT administration tasks under the guidance of Head Of Department (HOD) in preparation of budgets, audit compliance and vendor management
  • IT equipment/assets management
  • Work closely with both public and private sector clients
  • Conduct and record daily routine test & record management
  • Resolve Trouble Tickets (TT) and track issued tickets accordingly on company products especially on the manage services basis
  • Escalate issues whenever necessary and coordinate with Telco in order to resolve issues while keep in touch with the customer
  • Manage security and firewall policies
  • Perform and monitor daily system performance to ensure servers, network equipment and connectivity is available
REQUIREMENTS:
  • Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent
  • Required skill(s): Microsoft Window, ABAP, SAP, UNIX, Oracle, SQL
  • Required language(s): Fluent in English (writing and verbal communication), Bahasa Indonesia
  • At least 5 year(s) of working experience in the related field is required for this position
  • Preferably Staff (management & supervisor) specializing in Technical & Helpdesk Support or equivalent
  • At least 4 years’ experience on Window Server, Linux Operating System Administration and Computer Networking
  • Work on 2-shift working hours (4pm to 1am / 1 am to 7 am)

  • Health and medical coverage for all employees which covers clinical and hospitalisation
  • Career advancement within the organisation
  • Opportunities to relocate to other regional offices in South East Asia
  • Contractual bonus and incentives
  • Training and self development programs

ALAMAT : PT Forest Indo Niaga
Citywalk Sudirman, Jalan Kh. Mas Mansyur, Central Jakarta, Special Capital Region of Jakarta, Republic of Indonesia

Syarat & Ketentuan lowongan Senior IT Support Executive-PT Forest Indo Niaga

Sebelum Anda melamar lowongan Senior IT Support Executive-PT Forest Indo Niaga atau menekan tombol Lamar Sekarang, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola Rumahmp3.web.id) berikut:

  • Iklan lowongan kerja ini dibuat oleh PT Forest Indo Niaga , kami tidak mengubah/menambahkan/memvalidasi lowongan kerja secara langsung.
  • Iklan lowongan kerja ini disediakan gratis, kami tidak akan pernah meminta biaya baik secara langsung maupun perusahaan bersangkutan.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan Senior IT Support Executive-PT Forest Indo Niaga di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut


Apakah lowongan Senior IT Support Executive-PT Forest Indo Niaga asli (bukan palsu)?

Untuk mengecek apakah lowongan yang ditawarkan oleh PT Forest Indo Niaga adalah jujur (bukan penipuan) berikut beberapa tipsnya:
  • Pastikan bahwa PT Forest Indo Niaga merupakan salah satu perusahaan terpercaya dan kredibel. Silakan memeriksa dari hasil pencarian Google apakah perusahaan itu benar-benar asli (bukan fiktif). Periksa juga tanggapan dari pengguna atau pegawai dari PT Forest Indo Niaga .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan alamat email publik/gratisan (seperti @gmail atau @yahoo.com) atau SMS (termasuk aplikasi sejenis telegram atau whatsapp ) sebagai media komunikasi. Perusahaan akan lebih meyakinkan jika memiliki telepon kantor sendiri atau alamat email domain web perusahaan.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan sering dipakai adalah biaya seragam, biaya training (pelatihan), biaya penggantian materai, dan membayar formulir/surat perjanjian.
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Senior IT Support Executive-PT Forest Indo Niaga . Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi member MLM yang tidak jelas.

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