Lowongan Customer Care Manager-PT Givaudan Indonesia

Customer Care Manager-PT Givaudan Indonesia

Depok (Jawa Barat) | Ditayangkan: 14-March-2018 | Tutup pada 13-April-2018

Givaudan is the global leader in the creation of fragrances and flavours. In close collaboration with food, beverage, consumer goods and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The company achieved sales of 4.4 billion in 2013. Headquartered in Switzerland with local presence in 80 countries, the company has 9,500 employees worldwide. Givaudan invites you to discover more at www.givaudan.com

Customer Care Manager in Indonesia - Your future position?
As a Customer Care Manager with Givaudan, the global leader in fragrance and flavour industry, you will Manage the local Customer Care Team and Customer Care operations and lead the implementation of global guidelines and best practice to ensure and exceed customer satisfaction in the most efficient and cost effective way. You will report directly to Supply Chain Manager based in Cimanggis, Depok. In this exciting role you will:
  • Lead & Manage the local Customer care team
  • Recruit, train, coach and performance manage Customer Care team
  • Ensure implementation of global guidelines for sales order management including pricing
  • Work in close collaboration with supply chain, sales and other departments to ensure service level to customers
  • Validate and ensure implementation of global and local customer contracts including consignment, inventory agreements and Free Trade Agreements, etc to global guidelines
  • Develop and manage annual budget where required
  • Manage order process to meet or exceed sales targets and financial goals
  • Contribute to and implement Customer Care Strategy aligned with the Operations Roadmap
  • Monitor Customer Care KPIs for the team and the individual level
  • Identify opportunities for improvement in Customer Care
You?
Are you someone who wants to grow and shape your own world? Who need a new challenge and bring excellent contribution to company? Then come and join us - and impact your world.
Your professional profile includes:
  • Bachelor's degree in Supply Chain Management, or sales related field
  • 5+ years demonstrated success managing teams preferably in a customer facing, supply chain or operations role
  • Strong knowledge of supply chain and manufacturing processes
  • Experience in the flavour, ingredient or fragrance industry would be an advantage
  • Interpersonal and Communication Skills
  • Thorough understanding and experience with SAP
  • Working Knowledge of Customer Relationship Management
  • Understanding of Supply Chain concepts including order to cash, inventory management, process flows and cost structure
  • Demonstrated People Management Skills
Your future employer?
Givaudan is the global leader in the creation of fragrances and flavours. In close collaboration with food, beverage, consumer goods and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The company achieved sales of CHF 4.4 billion in 2013. Headquartered in Switzerland with local presence in 80 locations, the company has 9,500 employees worldwide. Givaudan invites you to discover more at www.givaudan.com
 
Please apply online through following link:
www.givaudan.com/careers
 

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. We capture ideas, memories and dreams and transform them into moments of joy for consumers everywhere.
Five reasons to join Givaudan and impact your world :
OUR UNIQUE DNA
Inspiring. Challenging. With Heart and Soul. We’ve worked hard to identify our ‘DNA’, the expression of who we are at our core. It’s these values that make us different to the rest of the industry, and why we stand out. More than a set of words, these are what we live by every day
CONTRIBUTE TO MOMENTS OF DELIGHT
In whatever discipline you work in, at Givaudan you contribute to creating flavours and fragrances that touch and delight people every day around the world – from their fragrant morning shower until their tasty evening meal.     
EXPRESS YOUR INDIVIDUALITY
You are part of a global company – with a culture and size that allows you to express yourself and to stand out in a creative team environment
COLLABORATE AND LEARN WITH PASSIONATE TEAMS
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions
GROW AND SHAPE YOUR WORLD
You work on diverse challenges, projects and customers – where you can turn your skills into concrete actions, giving you the opportunity to grow both personally and professionally

ALAMAT : PT Givaudan Indonesia
Jl. Raya Jakarta-Bogor, Depok, West Java, Indonesia

Syarat & Ketentuan lowongan Customer Care Manager-PT Givaudan Indonesia

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