Lowongan Mandarin and Bahasa Indonesia Speaker | Customer Support Representative-Sutherland Malaysia

Mandarin and Bahasa Indonesia Speaker | Customer Support Representative-Sutherland Malaysia

Kuala Lumpur (Malaysia) | Ditayangkan: 12-January-2018 | Tutup pada 11-February-2018

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Care Representative, you will deliver customer service to the clients of a Fortune Global 500 company, also listed in Forbes Global 2000, specializing in oilfield services. You are also expected to:
 
KEY RESPONSIBILITIES:
• Be responsible for Journey Management’s real time follow-up and monitoring;
• Ensure departure, en-route and post trip are appropriately handled based on Oganization Standard of Efficiency, Timeliness Guidelines and Processes;
• Assist client concerns in English, Indonesian (Bahasa) or Chinese (Mandarin) via phone or email;
• Use provided tools and resources to resolve client issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.
 
MINIMUM QUALIFICATIONS:
• Earned a Bachelor’s Degree in any field or Passed 12 STD
• Work experience in customer service or any other related industry
• At least 6 months of work experience in journey management or logistics industry, preferred
• Excellent English, Indonesian (Bahasa) and Chinese (Mandarin) written and verbal communication skills
• Working knowledge on computers, internet and MS Office applications
• Good customer service and problem-solving skills
 

We work and learn together. We take risks and achieve game-changing innovation for our clients. Shared success is realized with our inspired teams and skilled leadership. Our culture ignites our curiosity, creativity and passion. It empowers us. And it pushes us to explore what is possible. Together we design the future. Every day at Sutherland our employees partner together to drive results across industries and borders:
  • Delivering world-class customer services and support
  • Going beyond with customer experiences that exceed expectations
  • Innovating at the intersection of business and technology
  • Advancing business models for next generation outcomes
  • Converting deep insights to action for accelerated performance
  • Delivering on the unique global and industry needs of their businesses
 

ALAMAT : Sutherland Malaysia
Level 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City

Syarat & Ketentuan lowongan Mandarin and Bahasa Indonesia Speaker | Customer Support Representative-Sutherland Malaysia

Sebelum Anda melamar lowongan Mandarin and Bahasa Indonesia Speaker | Customer Support Representative-Sutherland Malaysia atau menekan tombol Lamar Sekarang, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola Rumahmp3.web.id) berikut:

  • Iklan lowongan kerja ini dibuat oleh Sutherland Malaysia , kami tidak mengubah/menambahkan/memvalidasi lowongan kerja secara langsung.
  • Iklan lowongan kerja ini disediakan gratis, kami tidak akan pernah meminta biaya baik secara langsung maupun perusahaan bersangkutan.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan Mandarin and Bahasa Indonesia Speaker | Customer Support Representative-Sutherland Malaysia di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut


Apakah lowongan Mandarin and Bahasa Indonesia Speaker | Customer Support Representative-Sutherland Malaysia jujur (bukan penipuan)?

Untuk mengecek apakah lowongan yang ditawarkan oleh Sutherland Malaysia adalah asli (bukan palsu) berikut beberapa tipsnya:
  • Pastikan bahwa Sutherland Malaysia adalah salah satu perusahaan kredibel dan terpercaya. Silakan mengecek di Google apakah perusahaan itu benar-benar ada. Cek juga review yang mungkin pernah tersedia dari karyawan Sutherland Malaysia .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan SMS (termasuk aplikasi seperti whatsapp atau telegram) atau alamat email publik/gratisan (seperti @gmail atau @yahoo.com) sebagai media berkomunikasi. Perusahaan yang asli dan jujur biasanya akan menggunakan alamat email domain web perusahaan atau telepon kantor.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan yang digunakan adalah biaya formulir/surat perjanjian, biaya materai, biaya seragam, dan biaya training (pelatihan).
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Mandarin and Bahasa Indonesia Speaker | Customer Support Representative-Sutherland Malaysia . Pastikan Anda tidak menjadi member MLM yang tidak jelas atau bisnis investasi yang mencurigakan.

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