Lowongan Genesys Specialist - JAKARTA-PT Home Credit Indonesia

Genesys Specialist - JAKARTA-PT Home Credit Indonesia

Jakarta Raya | Ditayangkan: 03-November-2017 | Tutup pada 03-December-2017

Home Credit Group is one of the largest European financial group and has just launched its business in Indonesia. Home Credit Group operates in 10 countries across Europe, Asia, and America and is a market leader in most of the countries it operates in the field of banking and consumer finance.
 
PT Home Credit Indonesia has biggest intention in developing and improving the employee welfare by providing an attractive income package and an exciting bonus package to recognize best performance. We also offer international exposure in training and career opportunities which may lead to management positions within the group in the future. 
 
Being the number one in financing market share after just 4 years of operating in Indonesia, the business  is currently running in 16+ cities from Jakarta, Java, Kalimantan, Sumatra, Sulawesi & Bali. We are committed to grow continuously and touch as many customers as we can across Indonesia.

Responsibility:
  • Designs, administers and optimizes company Genesys infrastructure to achieve high performance, reliability, availability and security.
  • Performs technical evaluations, analysis, and troubleshooting for Genesys infrastructure – data and voice networks, call center and contact center solution, recording systems, E1 and SIP trunks
  • Performs daily system and key processes monitoring, reviewing logs, and verifying completion of scheduled jobs.
  • Reports any deviation/problem/outage to superior and other units, provides regular reporting.
  • Defines local standards, ensures the global standards are met.
  • Minimizes activities with a negative impact on operation; maintenance windows are always discussed with the affected departments.
  • Involved projects of implementation of the new systems, upgrades, maintenance fixes and patches in order to ensure efficient operations.
  • Prepares written materials (e.g. procedures, reports, guidelines, etc.) for the purpose of documenting activities and providing guidelines and help for the users.
  • Responds to inquiries from various sources (e.g. staff, administrators, vendors and service providers, etc.) to provide technical assistance and support.
  • Solves user request and complaints, is part of Helpdesk processes, provides on-call support.
  • Cooperates with Group Architects, Group Security, Group Network department and other IT teams located in Czech Republic and other countries.
  • Ensure that vendors provide their service under appropriate guaranteed Service Level
  • Tracks and monitors application issues that related with Genesys system, analyses incorrect system behavior, provides solution locally or reports it to providers
  • Provide and aware of Genesys infrastructure capacity planning
Requirement:
  • Very good level of English, able to communicate on daily basis with foreigners.
  • At least two years’ experience in networking (TCP/IP, routing, QoS, VPN, rules) and voice communication (Genesys and call center operation support).
  • Advance knowledge of Genesys call center (Inbound, Outbond, Routing, Reporting Infomart, Zoom Recording, Genesys Email Management)
  • Having Genesys certificate more prefereable
  • Advance knowledge of Oracle SQL queries
  • Knowledge of principles of IT systems, systems architecture, high level of PC skills.
  • High initiative, reliable and independent person, high attention to detail.

Home Credit Indonesia with only being 4 years in Indonesia has a lot to offer.
 
We are already number one in financing market share for consumer durables. Our people are recognized for their performance, are given development opportunities both inside the country and abroad, and we definitely give room for innovation.
 
It's not just work that you find here, we also care about the health of our employees. Various sport activities are available in sport centers. Different events to engage our employees are held and nit forgetting the society, we give back to communities to help them grow and be entrepreneurial.
 
So, what are you waiting for? Come and enjoy the ride with us!
 
 

ALAMAT : PT Home Credit Indonesia
9/F Plaza Oleos, Jalan Tahi Bonar Simatupang No 53, Kebagusan Pasar Minggu, Jakarta, Indonesia

Syarat & Ketentuan lowongan Genesys Specialist - JAKARTA-PT Home Credit Indonesia

Sebelum Anda melamar lowongan Genesys Specialist - JAKARTA-PT Home Credit Indonesia atau menekan tombol Lamar Sekarang, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola Rumahmp3.web.id) berikut:

  • Iklan lowongan kerja ini dibuat oleh PT Home Credit Indonesia , kami tidak mengubah/menambahkan/memvalidasi lowongan kerja secara langsung.
  • Iklan lowongan kerja ini disediakan gratis, kami tidak akan pernah meminta biaya baik secara langsung maupun perusahaan bersangkutan.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan Genesys Specialist - JAKARTA-PT Home Credit Indonesia di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut


Apakah lowongan Genesys Specialist - JAKARTA-PT Home Credit Indonesia jujur (bukan penipuan)?

Untuk mengecek apakah lowongan yang ditawarkan oleh PT Home Credit Indonesia adalah asli (bukan palsu) berikut beberapa tipsnya:
  • Pastikan bahwa PT Home Credit Indonesia adalah salah satu perusahaan kredibel dan terpercaya. Silakan mengecek di Google apakah perusahaan itu benar-benar ada. Cek juga review yang mungkin pernah tersedia dari karyawan PT Home Credit Indonesia .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan SMS (termasuk aplikasi seperti whatsapp atau telegram) atau alamat email publik/gratisan (seperti @gmail atau @yahoo.com) sebagai media berkomunikasi. Perusahaan yang asli dan jujur biasanya akan menggunakan alamat email domain web perusahaan atau telepon kantor.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan yang digunakan adalah biaya formulir/surat perjanjian, biaya materai, biaya seragam, dan biaya training (pelatihan).
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Genesys Specialist - JAKARTA-PT Home Credit Indonesia . Pastikan Anda tidak menjadi member MLM yang tidak jelas atau bisnis investasi yang mencurigakan.

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